/FAQs
FAQs 2017-11-16T13:37:08+00:00

Below are links to popular topics that you can click on and be taken to that section of this FAQ page.
Please contact us regarding anything you don’t see covered on this page.

 

Signup for our Broadcast Emails

 

We only send a few emails a year that have sales or special occasion emails. Once signed up, MailChimp (our broadcast email system that we use) will give you login info for your mail account which you have full control of and any time can opt-out of.

Things We’d like you to Know About US!

 

Why does it say I don’t have an account when trying to log in?

We have updated our website to a new platform in May (17). Unfortunately we was unable to bring your customer information to the new platform. Which means your saved carts and products are not available. We would had liked to move all of this forward but the new platform was not compatible with these features. Due to that, you can either create a new account or can order as a guest with our new website.

We are a customer-based company.

Cliptomania.com is a small family run business that has been in operation since Thanksgiving Day, 1999. We care about you and your satisfaction.

We do not manufacture earrings

We do NOT manufacture any of our earrings. So we can NOT alter any of our earring colors, sizes or materials.

Do We Have A Catalog?

Sorry: We do not have a printed catalog. Our inventory changes so frequently that one would be quickly out-of-date. However, our website is updated during business hours.

Do you sell the adapters that convert pierced to clip-on earrings?

No, we don’t have kits to convert pierced post earrings to clips. The only way to do it that we have seen is a “barrel converter.” Candy bought a pair several years ago (before we started Cliptomania) and found them to be very unsatisfactory: The earring kept moving around in the converter and never really sat right. A number of our customers shared similar experiences.
If you still want to try them, they are available at www.Comfees.com
(Note: We are not affiliated with Comfees and have no control on what items they have available.)

Do you have a minimum order amount?

Yes, we do. Due to the flat fees we pay on every order, we do not accept any order – on or off line – with a merchandise total under $9.00. Which means that your order has to be over $9.00 before you can checkout and does not include Shipping & Handling.

What type of payments do you accept?

We accept many types of payments. We have 2 payment gateways to pay for you order. When checking out, you will be asked to select either Authorize.net or PayPal.

  • Authorize.net: we accept and USA & Canada orders using Visa, Master Card or American Express
  • PayPal: (Note: you don’t need a PayPal account to use this method and is the only method of payment for international orders!) – PayPal accepts many types of card types that isn’t available in Authorize.net

Will You Charge Tax on My Order?

Yes, we are required to collect tax on all orders that have a tax rate. Tax will be calculated during checkout for your location.

What do you charge for shipping and handling?

Domestic shipping and handling rates are a flat fee per order no matter what the cost or size of the order since postage is just a small part of the S&H costs. We ship via United State Postal Service (UPSP), usually the next postal service day after we receive your order.

United States customers have the choice of First class US mail at $6.05, Priority mailat $8.25 or Express Mail at $21.75.

Canadian customers have the choice of first class US mail (Air Post) at $10.00, Global Priority mail at $22.75 or Global Express Mail at $43.05.

Orders are shipped to Australia, Ireland, Japan, and New Zealand via Global Priority Mail at $28.00 or Global Express Mail at $49.45.

United Kingdom (UK) and Northern Ireland via Global Priority Mail at $35.00 or Global Express Mail at $65.00.

Note: International customers are responsible for any government duties or taxes and International orders that will not fit in standard Global Priority flat rate envelopes may be subject to additional shipping and handling charges.

How long will it take to receive my order?

Assuming that there are no problems with your order [watch your e-mail thru the next business day after placing your order as that is how we will contact you about a problem], the following is the norm:

For orders placed before 2:00 p.m. Eastern Time in the United States, we ship no later than the next postal service day, except for Priority and Express orders placed Monday thru Friday before 3:00 p.m. Eastern Time which are shipped out the afternoon they are received. First Class can take 7 to 10 business days, Priority is a non-guaranteed 2 to 3 business day service, and Express Mail takes 1 to 2 business days.

For our Canadian customers, we offer First Class US mail (Air Post) that takes from 7 to 10 business days or Global Priority mail that takes from 4 to 6 business days. For customers from Australia, Ireland, Japan, and New Zealand we offer Priority Mail International (6 to 10 business days) or Priority Mail Express for Australia, Japan, New Zealand and Ireland (3 to 5 business days).

Note: International customs may further delay package delivery. Regulations allow receiving customs services to hold a package for up to 30 days before scanning it into their system. The holding period varies widely throughout the year and from country to country.

Please bookmark www.Cliptomania.com

Besides making it easier for you to find us, bookmarking lowers our advertising costs which helps keeps our prices low!

After you place your order

Please watch your e-mail for shipping confirmations. We will e-mail you if there is a problem (for example: the earring style or that size sold out or there is an address problem). We especially want you to keep a watch on your email if you are returning an item, or exchanging earrings.

Where did it go?!?

If you put items in the shopping cart and do not complete the sale, our website should save the cart when you leave. But if the item sells out before you come back. Then that item is no longer available. Or if you seen a item when looking through the website and not it no longer shows up, then that also means it’s sold out. We will not special order any earrings that have been sold out. But if we are planing on restocking the item soon, it will have a note on it’s page. Otherwise the sold out item will be removed from the website.

 

Earring care

Earrings are easily damaged, particularly Pewter and Nickel Free earrings! Please do not place them in the bottom of your purse. Placing them on the earring cards included with your order is the best way to store earrings. Also never spray your earrings with hairspray as this can tarnish or damage the earrings. It’s recommended that if using hairspray, put your earrings on after the hairspray has been given time to dry.

If you live in a high humidy or salty areas (examples of these areas are around beaches, lakes and marshy places) it is advised to gently wipe your earrings with a soft cloth after wearing to help protect the plating. This helps to wipe off any moisture or salt build-up on the earrings.

Can you help me adjust earrings that are too tight or too loose?

Yes! Almost every non-pierced earring is adjustable and we have created a free website to tell you how. At www.earringinformation.com you will find helpful information such as clip types, clip-on earring adjustment, flattering earring styles and more.

Do you repair earrings?

If you have an issue with earrings purchased from us, please visit www.Earringinformation.com for tips on earring adjustment and minor repairs before contacting us. If this website does not help, please e-mail us regarding the problem that you are experiencing. When emailing us, please give us a detailed description on what is wrong with them (IE: clip top broken and separated from the earring or paddle back won’t stay on).

We do not manufacture earrings, nor are we jewelers; so, we have a very limited number of earring parts and can only perform some basic earring repairs. Please do NOT mail us earrings needing repair without first contacting us via e-mail. If we determine that we might be able to repair them, we will issue

you a Return Merchant Authorization (RMA) number to write on the back of your return bubble envelope or box. Earrings mailed to us for repair 90 days after purchase will automatically be subject to our $6.05 shipping and handling fee.

 

What if I am unhappy with my order or receive broken earrings?

Satisfaction is guaranteed. If you don’t like it, we guarantee a replacement, exchange or a full refund, less the shipping and handling charge, after receiving the undamaged merchandise within 30 days of purchase. [For gifts purchased for holiday giving (Orders placed from November 24th to December 23rd), the return date is extended to January 15th.]

In the event that the price of the merchandise being returned is higher than the merchandise ordered in exchange, the price difference will be issued as a store credit to be used on a future order. If an item arrives damaged or if we sent the wrong item, please contact us and we will send a replacement. After 30 days, please e-mail us about possible options.

Note: We waive the first class shipping and handling charge on initial exchanges on US and Canadian orders and waive handling fees, charging only for the priority postage on other International orders. Also note that, during sales, we do not waive the shipping and handling fee and offer exchange earrings at the discounted price. The shipping and handling charges will still be waived during this period; however, the exchange will be calculated with our regular earring prices.

To request a refund or make an exchange:
Please e-mail us at [email protected] to let us know which earrings you are returning. If it is an exchange, please indicate their replacements (this way, the earrings are inventoried so you don’t run the risk of them selling out).

Please pack returned earrings in a safe manner. Do NOT place them in a regular envelope: These envelopes go through machinery that damage or destroy most earrings. Using the original packing material, please place them back on their earring card and repack them into the same box or envelope we used, if possible.

Finally, even if you e-mailed us, please include a note indicating whether you prefer a refund or an exchange so we can process your return quickly. NOTE: We will only refund the card that was used to purchase the items that was returned and will NOT issue a check for refunds. Returns and exchanges are mailed to:

 

Cliptomania
525 S Walker Street Ste 201
Bloomington, IN 47403-2152

 

NOTE:We strive to image and describe our products in such a way that customers receive what they expected. So, for quality control purposes, it would be helpful if your note also includes why the earrings you are returning didn’t work out.

What if I am unhappy with the items from my Exchange Order?

It is our policy to waive shipping and handling charges on exchanges of original orders. Should you return any of the earrings purchased as part of this exchange order:

1) If a credit to your credit card is requested, there will be a restocking fee of 10% of the price of the earrings;
2) If a store credit is requested, you will be issued a coupon code to be used on a future order and there will be no restocking fee;
3) If an additional exchange is requested, the normal Shipping & Handling fee will be charged.

Mailing back earrings

If you are returning earrings to us for any reason, please pack them safely. Regular envelopes go through machinery that damages or destroys most earrings. Using the original packing material, please place them on the original earring card and repack them in the same box or envelope we used, if possible. Lastly, even if you e-mailed us in advance, please include a note so we can quickly and properly handle the return. Returns and exchanges are mailed to:

Cliptomania
525 S Walker Street Ste 201
Bloomington, IN 47403

Why didn’t I receive the earrings I expected?

Most of our returns result from misjudged size. Please read the description carefully. We also recommend using a ruler to double check the size of the earrings against their description on the website. If we made a mistake and sent you a size other than the one you ordered, please e-mail us and we will send the right earrings with label and postage for you to use to return the others to us. We do recommend measuring a few of your favorite earrings for comparison before you order so chances are good that you will be pleased your choices!

IF you receive a different color or style than what you ordered, please e-mail us immediately and we will ship you the correct earrings with a label and postage to use to return the ones sent in error. DO WATCH YOUR E-mail for any follow-up messages from us.

Wholesale Information

 

Account Set Up.

All customer create an account the same way as retail customer by entering your company e-mail address and selecting a password of your choosing. All newly created accounts will automatically be designated retail by the website. Please contact us at [email protected] if your account needs to be changed to a wholesale account. Only Cliptomania staff can make a wholesale designation on a customer account. Do not place an order online until we have confirmed via e-mail that we have designated your account as being wholesale.

Ordering

Total for a minimum order is $250 not including shipping and handling. An order can include multiple types of clip on or other non-pierced earrings at a minimum of a dozen each per style. The only exception will be on earrings with quantities that are not divisible evenly by 12. In this case, we will notify you via e-mail and may offer these earrings to you at the same discounted price, at a further discount, or for free depending on the quantity remaining. The only exception to this is a bundling of twenty different styles of holiday earrings that are small quantities combined to sell as a lot. These specific earrings will be described appropriately on their sale page.

Items Sold Wholesale

All the clip earrings that can be ordered wholesale are excess stock Cliptomania had purchased. The prices are a reduction on what we paid for these clip earrings anywhere from 15% to more than 50% off.

Shipping Information

For domestic orders, our shipping and handling is $25 via USPS Priority Large Flat Rate Box with a weight up to 50 lbs. Alternatively, if the package exceeds 50 lbs they will ship via UPS Ground. If a shipping change is needed, we will contact you via e-mail to notify you of this change.

No International Orders

We will not ship internationally any wholesale items.

Exchange and Return Policies

At Cliptomania, we want you to be satisfied with your purchase. A return or exchange must be made within 14 days of receiving your order.

Return Exchange Procedure

Please e-mail us at cliptomania.com and include the following information in it:

  • Full Name
  • Order Number
  • E-mail Address
  • Phone number
  • Product Code
  • Date of Order

 

Indicate whether you want to make a return or an exchange and the reason or reasons for either. If we need to be in touch with you concerning your return, we will do so via e-mail within 24 hours or less (unless it’s holiday or weekend). So please be sure to check your e-mail during this period. Before taping the box on your return please print out a copy of your e-mail to us and include a photocopy of your order in the return package.

Returned or exchanged items must be properly packed in a box with either bubble wrap or Styrofoam peanuts inside of the box to protect its contents. If this protection is not done or is insufficient when a return or exchange is made, we will charge a 5% restocking fee if we find these items have been damaged in transit back to Cliptomania. We will inform you via e-mail if you get charged this restocking fee, the amount, and the reason.

30 day limited warranty

30-day limited warranty – If your return is approved, a refund or credit will be done within a seven day or less period. A credit or refund, once completed by us, may take up to 30 days for it to be processed by your bank. For returns, we will refund you the cost of the merchandise only not shipping and handling. However, if you are doing an exchange and it is of not an equal amount to the original items purchased we will charge you the difference. Warranty does not cover defects due to normal tarnishing or wear-n-tear, negligence, accidents, misuse, abuse, modification, or any non-authorized repairs.

Payments we accept

We accept payment via debit card or credit card only. They are American Express, Visa, Mastercard and JCB. We prefer payments be made online along with your order. If you wish to make an order and payment another way, we will accept a certified money order but you will have to fax (812-335-1010) or e-mail ([email protected]) your order to us beforehand. We will put aside your order for a period of no longer than a week. If we do not receive payment by the end of that time, your order will be cancelled, and we will confirm so via e-mail. The only way this does not happen is if you contact us about the delay in mailing of payment.

NO phone orders will be taken for wholesale customers!